Our Privacy Policy

How do we store, use, share and disclose our site visitors' personal information?

Our company is hosted on the Wix.com platform (https://www.wix.com/about/privacy). Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. Wix.com stores your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; if you have logged in we collect your e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. If you order from us, we also collect personally identifiable information (including name, delivery address, email, contact number and communications); comments, feedback, product reviews, recommendations, and personal profile.  We don’t, ourselves, collect or manage your credit card information. This is managed directly by our payment gateways –Yoco.com (https://www.yoco.com/za/terms/privacy-and-app/) and PayPal.com (https://www.paypal.com/us/webapps/mpp/ua/privacy-full?locale.x=en_US)

 

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. 

Personal information is only be processed if, given the purpose for which it is processed, it is adequate, relevant and not excessive, and it is only processed with your consent.

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Why do we collect personal information?

We collect such Non-personal and Personal Information for the following purposes:

• To provide and operate our Services;

• To provide our Users with ongoing customer assistance and technical support;

• To be able to contact our Visitors and Users with general or personalized service-related notices and/or promotional messages, if such consent has been given;

• To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

• To comply with any applicable laws and regulations

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How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, your delivery or the product purchased from us, to resolve a dispute, to collect fees or monies owed, or as otherwise necessary to contact you to enforce our terms and conditions, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text and whatsapp messages, and postal mail. If you subscribe to our site and consent to this, we may also poll your opinions through surveys or questionnaires, and send updates about our company and our products and services.

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POPIA legislation

Our business is based in South Africa, and as such we are comply with the Protection of Personal Information Act (POPIA), 2013. This Act regulates the manner in which personal information may be processed, by establishing conditions, in harmony with international standards, that prescribe the minimum threshold requirements for the lawful processing of personal information.  It also provides you with rights and remedies to protect your personal information from processing that is not in accordance with this Act. For more information on our responsibilities and your rights, see - https://popia.co.za/act/

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Our cookie policy

We and our Third Party Service Providers (Wix.com, PayPal.com and Yoco.com) use cookies and other similar technologies (“Cookies”) in order for us to provide our Service and ensure that it performs properly, to analyze our performance and marketing activities, and to personalize your experience.  

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How do we use cookies and other tracking tools?

Our platform provider, Wix.com, uses cookies for important reasons, such as:

• To provide a great experience for your visitors and customers.

• To identify our registered members (users who registered to your site).

• To monitor and analyze the performance, operation and effectiveness of Wix's platform.

• To ensure our platform is secure and safe to use.

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To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.